Privacy Policy

Last updated: October 2025

This Privacy Policy explains how The Clean Place | an t-àite glan (“we”, “us”, “our”) collects, uses, and protects your personal information.
By using our website or booking a service, you agree to the terms below.

1. Who We Are

The Clean Place | an t-àite glan provides professional cleaning and decluttering services in Edinburgh and surrounding areas.
For data protection purposes, we are the Data Controller.
You can contact us at:
Email: info@thecleanplace.co.uk Postal: 69/3 Montgomery St, EH7 5HZ

2. What Data We Collect

We collect only the information needed to provide and manage our services, including:

  • Name, address, and contact details (email / phone)

  • Property access details and service requirements

  • Payment and invoicing details via secure third-party processors, we do not receive or store your card details

  • Optional images or video walkthroughs you share for quotes

We do not collect sensitive data (e.g. health records) unless volunteered for accessibility or safety reasons during booking.

3. How We Use Your Data

We use your data to:

  • Prepare quotes and manage bookings

  • Provide the services requested

  • Send invoices and process payments

  • Communicate about scheduling or follow-up queries

  • Meet legal, tax, and insurance obligations

We will never sell or rent your personal information.

4. Lawful Basis for Processing

Your data is processed under:

  • Contract: to supply the service you’ve requested.

  • Legal obligation: for accounting and record-keeping.

  • Consent: where you voluntarily join a mailing list or send optional information (you may withdraw consent any time).

5. How We Store and Protect Your Data

  • Digital records are stored securely on password-protected devices and encrypted cloud services.

  • Paper records (if any) are kept in locked storage.

  • Access is limited to authorised personnel only.

  • We retain records for up to seven years for tax and insurance purposes, then delete or securely destroy them.

6. Third-Party Processors

We may share necessary information with trusted providers who act on our behalf, such as:

  • Squarespace (website hosting and contact forms)

  • QuickBooks or Stripe (invoicing and payments)

  • Email service providers (for correspondence)

Each third party complies with UK GDPR and processes data only as instructed.

7. Your Rights

You have the right to:

  • Access a copy of your data

  • Correct inaccurate or incomplete information

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Request data portability

To exercise these rights, email us at info@thecleanplace.co.uk
If you’re unhappy with our response, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

8. Cookies and Analytics

Our website may use essential cookies for site performance and anonymous analytics to improve user experience.
You can adjust cookie preferences through your browser settings.

9. Updates to This Policy

We may occasionally update this Privacy Policy. The latest version will always be available on our website, and the “last updated” date will show the revision.

The Clean Place | an t-àite glan
 Professional cleaning with care, science, and respect for your privacy